Lenovo release e-commerce integrity system
Article by Elisabeth
November 8, 2011, lenovo e-commerce system conference held in Beijing, the China electronic commerce association deputy secretary-general WanDongHui, lenovo group (the Po) vice President ShangJie, China new consumption path YangXia attended the conference and general manager. Lenovo group and China electronic commerce association digital service center will “1 million enterprise honesty site certification service engineering” official start “strategic cooperation”. In addition, announced the association meeting e-commerce system.
According to analysys new data showed that in 2011, China’s third quarter B2C market trading scale amounted to 62.1 billion yuan, increased by 15% month-on-month, an increase of 137%. However, the rising of the consumer demand and e-commerce service quality out there, fraud, maintenance without security, logistics and distribution not safety, personal information security infringed complaints such as high, not only hit consumer e-commerce initiative, and more to the industry development buried hidden trouble, set up the e-commerce rules is imperative.
As the first into the “China’s e-commerce website example enterprise” list of traditional PC enterprise representatives, lenovo group vice President ShangJie said: “as a into electronic commerce field in three to four years of enterprise for, lenovo group can won this award, we feel very proud, thanks to our government and industry recognition. This suggests that, lenovo over the years in the electronic commerce field input is worthy, also for us to continue through the network future for the user to provide service points the way. Lenovo and will continue to develop electronic business channel, lenovo better construction and practice lenovo e-commerce system.”
Conference, both sides, for the first time the integrity of business by the first standard and basic norms of behavior: the first demand enterprise real legal, get the China electronic commerce association credit system authentication, this is to the enterprise qualifications and the whole strength, the scale, and provide a range of services for consumers and commitment of the overall ability certainly and guarantee. Second is engaged in the legitimate business, not illegal not fraud; The protection of consumers’ personal information; Clear the business information necessary to provide enterprises; Do not make false conduct propaganda, guarantee the customer to buy the right to learn the truth in the process; Distribution limitation to cash commitment, the process can inquire, safeguard; After-sales service transparent, real cash to the consumer the service commitment and the standard, the behavior basic standards, lenovo has promised to take the lead in absolute do, and called on all electronic business enterprise and the basic standards to carry out business activities. The China electronic commerce association deputy secretary-general WanDongHui said, lenovo actively participate in the business industry establish credit rules, it not only embodies the business to consumer sense of responsibility, but also raise the good faith service industry standard, and played the role model.
Finally, lenovo e-commerce business controller YangXia introduces lenovo exceed customer demand, the pursuit of excellence service oriented e-commerce system. The whole system covers pre-sale, sale and after-sale the whole chain, including a number of specific measures. 1. In the consumers’ pre-sale consultation link, lenovo promises and opened the telephone, QQ, such as the prosperous online consulting way, 360 days a year without Hugh; 2. In goods logistics links, lenovo using depots type warehouse management, promise the 40 cities to 48 hours, which greatly improve distribution limitation. 3. After-sales service links, lenovo e-commerce platform to buy computers consumers not only enjoy the cover the country’s 3000 points of the service standard, still can enjoy “7 days return is 15 days the replacement lenovo door”, “the first year of hard/software the door”, “pillow perfect screen”, “remote services take edition” and so on the characteristic services.
Lenovo hope through the above measures, to protect consumers’ rights and interests, improve shopping experience, and called on the electronic commerce industry to raise the standard of good faith, creating the good faith management environment health.